Below you'll find some answers to frequently asked questions from our guests. Not finding the answers you're looking for? Please feel free to reach out to us at email@example.com.
Yes, we are happy to accept group reservations and will make a special offer for your group.
To find out more about group reservations and discounts, contact firstname.lastname@example.org and provide us with your phone number if you wish us to contact you by phone.
Please contact us at least 72 hours before you wish to stay or we may not be able to process your reservation in time. For late bookings, we recommend you provide us with your phone number to speed up the process.
If your reservation is not cancelled prior to the 1 day (24 hours) cancellation period before a booking, you will be charged for the first night of your booking unless otherwise agreed.
Yes, our website and servers are safe and secure. We require partial information during booking, and more at check-in upon arrival. This is partly to allow us to take payments, and partly because Finnish law requires us to pass on certain information to the immigration authorities.
Yes, and it is necessary because it acts as a guarantee. The payment can be made on arrival with a credit card, debit card or cash.
Yes, but if you wish to pay by internet bank transfer, please contact our front desk for more information.
Yes, but we don’t recommend it. CheapSleep is often fully booked, which means if you arrive without a reservation, we can not guarantee we will have availability.
Booking online in advance not only guarantees you a bed, but as you will already have a reservation when you arrive, it will save you time at check-in
Cash, Credit and Debit Cards (Visa, Visa Electron, Maestro, MasterCard, V PAY, Diners Club INTERNATIONAL, American Express).
Yes. Guests over 16 can stay at CheapSleep by themselves. Those under 16 must be accompanied by an adult.
Because we do not have separate facilities for people with allergies we cannot allow any pets into the building.
It should be sent right away after making your booking.
If there is a delay, please be sure to check your email account’s spam/junk folder to see if they have been misdirected here.
Please then verify whether you have entered the correct information by managing your booking. If you still have not received it, and everything seems in order, then please send us an email to customerservice(at)cheapsleep(dot)fi
This part of the data entry refers to the last place where you previously stayed before arriving at CheapSleep. We ask this because Finnish law requires us to.
Yes. Our reception is open 24/7 so you can always check-in at any time.
Check-out is until 11.00. Because we operate an automated model, we must demand our guests check out within the time allotted. Failure to check out on time can result in the guest being charged for an additional night of stay and/or the cost of cleaning the room outside of our staffs’ normal hours. Check-in starts at 14.00 precisely.
When you check-in you will need to have a valid Passport or ID Card. We also require a copy of your booking confirmation with the booking reference.
CheapSleep Helsinki unfortunately does not have a sauna. There are several public saunas located throughout Helsinki (including in the nearby Kallio).
The kitchen is oufitted with all of the standard equipment you'd expect to find in a fully functional kitchen: a large work surface, sink, microwave, stove, and oven. We have all standard utensils, plates & bowls (large and small), and pots & pans.
Yes, every guest has his/her own locker in the dormitory. Your room key will open and close your locker.
For those staying in our dorm rooms, your stay includes a sleeping place (in a bunk bed) with a light and electrical outlets and a locker to store your belongings. Bathroom and toilet facilities are shared with other dorm room guests.
The private rooms have a double bed, a night stand, bed side lamp, wardrobe, a desk and two chairs. Bathroom facilities are shared with other private room guests, with the exception of one private room which has an en-suite and is suitable for disabled travellers.
Free, high-quality WiFi is available throughout the building for all our guests. The WiFi is open so there is no need for a password.
During the stay you can leave your luggage in the lockers provided for dorm guests, and in your room for private guests. We also have a luggage room to store your luggage if necessary.
If anything has been left in the room and requires pick-up, the guest may be charged for the cost of the security opening the room/dorm.
CheapSleep is strictly non-smoking.
Anyone caught violating this rule will be charged for any costs associated with cleaning or the fire alarm going off.
There is a nice, covered area down stairs by the main entrance where smokers can puff away.
Our staff is available 24/7 and if a disturbance is reported security can be on the scene within minutes.
The hallways, common areas and entrance are monitored 24 hours a day by video surveillance.
The atmosphere at CheapSleep is always light and friendly, and we encourage guests to hangout and socialize, play music on the free juke box and enjoy themselves. The layout of the CheapSleep means other guests are usually not bothered by a lively common room. Disputes and disturbances are very rare, and when they do occur, we do everything possible to act promptly to resolve the issue.
We demand all our guests act in a responsible and courteous manner to others. While hostels are social by nature, the common room and reception are separated from the dormitories by well insulated walls.
We have an agreement with a security company and since we have personnel at the front desk at all times, security can be called up and arrive to the hostel within minutes.
We also cooperate with law enforcement authorities to ensure the well being of guests. Our aim is for our guest to enjoy a relaxed atmosphere, and feel secure while staying with us.
If you have left something in your room and need it urgently, security can be called and the door opened for a small fee.
For less urgent cases, please email us at lostproperty(at)cheapsleep(dot)fi giving your booking reference, a description of the object and where you think it might be. We can then arrange to return it to you, either in person (for free) or by post (charging only the cost of shipping).